Also in this playlist...
This transcript is automatically generated
-- -- -- Get more fans in the cheer on the Minnesota Timberwolves.
So far the T wolves are -- another rough year just eighteen wins 44 losses so yes they need all the help they can get right now joining me now.
From Target Center in Minneapolis is the owner of the Minnesota Timberwolves Glen Taylor good to see you mr.
Taylor thanks for come again.
My pleasure so was this your idea by the way this this policy that is to help those -- need to help.
I am quite a few different businesses in -- and marketing and agriculture and every case were concerned about our customers so.
As I've done in those other businesses I went to the staff.
At the -- and said go out and talked our fans and find out what is their concerns what can we do to address them.
And this is what the our staff came back to me saying that these were some of the concerns that they had.
And they were.
The prices so we're going to lower the prices on 95% of my season tickets.
This coming year.
We're going to establish a price of five dollars a ticket.
Four of about 4007 -- -- -- -- each game.
And then people are worried about.
Power they're gonna pay for it so we said that we would take -- payments over nine months.
No interest just kind of a payment plan once they committed.
And then the last one -- the thing that you were talking about and that was to our customers who said well what if I should lose my job during this time.
We said if you commit to my season tickets.
And you lose your job -- in year 2009.
Will reimburse you for any unused if -- -- that haven't been used.
And and we just think that these are the things that we need to do concerning the economic well let's get our fans.
-- you know what I love the most is is that you started by listening to the customer the best business people I know.
You know they don't put a brain trust together among their top executives say go out and -- the customers is that is that sort of something you live by not only with the timberwolves but in your other businesses.
Absolutely that's on -- I'm biased on that and the customer I don't know -- you know one.
There needs their problems and if we can dress them up we are able to keep our customers now I gotta say first of all you -- for those who don't know this guy is -- it is a self made man you started.
Doing what stamping in napkins or something right these napkins was say -- -- it is about how you got your start.
The starting with my part time job going to college Stewart my way through college and ended up staying with that job and eventually bought it then built the business from there okay and and I hope -- don't Miami has been informed -- the last of Forbes rated I think you're worth north of three billion dollars so you you made a good judge John could change.
Nevertheless the economic downturn I'm I'm told has -- you'd have to -- some people off.
In my expert I was a manager once frankly not much more than that but the toughest thing.
That you can do is to have to lay somebody -- who doesn't deserve it it's easy if somebody's been a jerk.
But it's somebody's been working hard and and has to be -- there's nothing worse than telling them that they've got to go right.
Right -- this is happening all across our country at.
So many large businesses than small businesses that people are getting laid off they are just the greatest people who.
Have served their company very well on yet.
The downturn in the economy just you have to save the company you have to save the jobs for.
The other employees still tough decisions are made and you know we're doing that we're getting severance pay we're just trying to do -- it in a responsible way we're trying to help -- with retraining but it's still.
Really hurts now out among the timberwolves sigh I know give it had better seasons -- I don't wanna rub it in too much hasn't been a great year for you but.
You you have to take a long term approach you say eventually will be successfully.
You know there have been very successful years for you but have you had to lay people off.
In in the sports industry is that hurting more or less than your other businesses.
-- -- some people off in the -- business we're gonna you know reallocate it into other wherever possible we try to take those people and reallocate their jobs into other areas.
In particular as I'm talking about here into marketing and helping.
Find ways to get our.
Communications to our fans but.
It's a tough time.
Mostly we tried to.
Address the issue by when somebody leaves by not hiring and then.
We allocating another employer that job through attrition well you're you're doing a great job and in really reaching out to folks went Taylor.
-- congratulations on those businesses that are that are doing well and best of luck with the timberwolves we we.
Are sure that eventually you're -- you're going to be start winning games again.
Wiley leads that's on top injuries this year and that's -- part of -- part of the game and that's -- better we -- Minneapolis thank you very much greater appreciated.
Filter by section