Also in this playlist...
This transcript is automatically generated
Had an amazing guests right now -- -- like she would and Tesla a lot of other things.
Is Apple's CEO Tony Shea -- -- in -- you just flew in from.
-- -- -- -- -- -- -- -- -- Amazing companies hopefully it does he go on line in the -- designer items that don't have -- take themselves.
There items are sold through your website.
Yet wolf regardless of whether they have of what's there how we work with about this.
15100 different brands and we -- -- where we're expanding the clothing -- themselves and beauty products housewares consumers so.
We've basically been around for eleven years -- from those sales and 1999 to.
Not doing over a billion dollars and we present ourselves every year.
And -- recently.
Selling to Amazon.com.
Now how how is that impacted.
You're business your company essentially as it not hit it well so.
The acquisition was officially announced almost exactly a year ago last July and it closed in November.
-- It's actually very different from most of the acquisitions that Amazon has done because most of them they -- the plan is integrated into the parent company.
As a precondition for even talking about the deal we let them know we won its remaining and in any contained.
Continue to grow this Apple's brand and our culture our way of doing business -- -- so.
They've kept their word basically instead of flying to San Francisco once a quarter for a board meeting we now fight is.
Seattle wants court.
So I -- -- away at what stage -- now so this is a done deal.
Yea cause in November but we continue operating independently so if you come to our offices in Las Vegas you would have no idea so how is gross bookings since this acquisition took place what that was one of the reasons why we wanted to do the acquisition is so -- would have access to more resources and grow faster and our Q1 this year our net sales were actually up almost 50% year over year and so we continue to grow.
One of the things I thought was best things and about -- -- company about that -- you constantly make mention culture.
What what makes your culture still much different from others do you think -- -- rises might even successful with that well.
And for us we have ten core values and so we hired people whose personal values -- the corporate core values and a lot of corporations or companies that may have.
A common core values are guiding principles or whatever but the problem is usually the very lofty sounding and kind of read like a press release the marking department -- out.
And maybe you -- about -- on day one and on orientation and then just because it's meaningless come on lobbying law whereas we wanted to hire people.
-- -- -- actually happened dual core values mean we're willing to hire -- -- people.
Probably the one that -- us up the most during the hiring processes be humble so.
There's a lot of Smart -- people out there that are also that you -- -- going for us this is not a question we won't hire them whereas -- a lot of other companies might say well.
This person might be annoying -- the -- he's gonna have values that he -- at all.
Embrace and drive changed.
And we also have one that's called create fun and a little -- I like Allen and Chris it does I know who.
And one of the hottest selling items.
Well it's really seasonal so -- a brand that's really strong with us right now in Q4 and when we get in the holiday season.
Season -- one of our big sellers step up.
How difficult visits and -- thought he'd zappos is known for shoes you Wear from the start me that's really we need you -- how difficult is -- to expand the clothing.
And you convince the people.
That's great shoes were still gonna have great shoes and now you become must always.
Well for us our focus has really you know we start out -- -- time but we really want to build the brand will be about the very best customer service and so.
Included in that are things like free shipping both ways -- 360 I -- Just as hard about -- company if I cannot stand Chris I don't know if you order things online that much.
You learned zappos they -- you into the easiest thing doesn't work out just walking -- -- your local shipping star.
Just handed to them they know exactly what to do it it's seamless and you get a receipt right away that you forget and we paid for this -- next so basically it's just educating customers.
That we now have clothing it's the same service.
-- from an entrepreneurial standpoint you sold it was this was the first company founded the F 24 years of age you sold it to Microsoft lync exchange.
For 265 million dollars.
If I sold any of the 265 million dollars -- by any you know I'm kind of sailing around the world -- -- -- -- work for a little out you couldn't help yourself with a jump right back in pretty well.
Ways I try to stick around then and basically left after five months because I wasn't too happy Microsoft and a big reason why we ended up selling the company was because the company Coulter just went completely down her own and I remember when it was despite return -- that was kind of typical dot com we were it was a lot of fun working with friends and then we didn't have known better to pay attention -- company culture.
And so that's really what drove us cellular company and so.
Really after that it's -- a year investing in and realize that for me investing was kind of boring -- Really miss being part of building something and so that's -- I got involved with what CEO what's the future look like for your company.
Well -- and we doing.
-- the clothing is a big push for us for at least the next several years we've talked about wanted it to be established airlines has just about prayer service and that was really inspired it get in the airline business -- -- -- because it's so annoying when it.
I guess I just -- him get involved with stuff that.
Seems broken -- ball what -- what do you think is the way to solve that what would you how would you be different.
I there's lots of randomized but for example there.
Look like when you go to a par -- like he goes a bar in your hang your hang out in this one place for two or three hours so.
Instead what if you -- going instead going on an airplane we have to sit somewhere years.
Going into like a bar for two or three hours and we want -- of -- your your best boy insanity cases you stumble out of any.
I have anglers and I don't know or imagine like flights are delayed you.
Get annoyed every time a fight is Italy but what -- for every minute that's delayed and you get paid a dollar.
And then you would ask him.
Forward looking at there are receiving right so that your book is -- delivering happiness and a copy of it right here it's a couple things that jumped out of -- that this book.
Instead of giving me a bunch of people on the back that -- I love this book from some newspaper that I didn't know or care about giving it ten reasons.
Why should read this book -- everything -- -- -- the easy quoted more obvious in here from the matrix and tell us Soledad the scenario why Selanne.
Think it's -- -- not even the article here it is right they're not even the -- equal and more it's.
One thing -- I notice about this you talk a lot about service serving the customer how that's important in the book.
The individual customer is serving that customers no longer priority for corporations they're worried about how many millions of customers they have.
The way about this quarter vs last quarter I found large corporations want -- than Venus to Seattle based coffee company.
That really doesn't care a whole lot about serving.
Meet Chris Cotter at 5:30 in the morning and I'm trying to get -- -- -- guys.
-- -- anymore.
Boycott but to me I think that's gone do you agree with that in general.
I think it really depends on the company and I think we're actually an M 8050 years ago companies felt like they had to choose between maximizing profits are making customers happier employees happy event.
I think we're actually at the beginning this special time where because we're all hyper connected through.
You know Twitter FaceBook -- information travels so quickly that it's actually possible -- Have it off and make customers happy make employers happy to have that drive.
Growth -- and process and that's really part of the.
Well we had to go -- -- -- exactly as always accompany any higher Torino for the honor to welcome added jobs that happens I can't move very scary stuff that's out outstanding thank you so -- running game to initiate CEO -- zappos.com.
Important deals that our guys get your hands -- a lot of important stuff.
These guys to do their loved one went in -- -- the no.
Filter by section