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-- and another three another dollar for the airline industry folks I tell you -- it has been something else.
The industry raking in get -- the two billion dollars from these fees in the second quarter alone big money -- for them.
So frustrated passengers to do but all of this wall -- hot -- executive director of flyers rights org joins us now to begin our weekly.
On the road series and it just seems like we're powerless Kate is thin but there's nothing -- but the passenger can do now.
-- -- -- like passengers to be powerless because then they don't know they have the illusion of paying a lower fare.
And not knowing how much all of those on bundled fees are going to be but the truth is they can arm themselves by going to a web site called fare compare dot com.
And looking -- all of the different fees that they will be charged after they get to the airport if they want to biscuit a glass of water they want to sit more forward in the plane.
If their baggage is overweight or oversized by even one pound they might have a fifty dollar extra surcharge on top of the -- he.
So they need to know these things if they want to cancel a ticket they might be subjected to 150 dollar.
-- very fees that they need to get those fees if they don't want to go to.
-- -- -- they can always go to our website at flyers rights dot org or call our hotline 88773593776.
Were -- We have volunteers fan and my answer their questions if they don't have a computer can't get access to that information.
But seriously airline passengers need to advocate for themselves because the airlines are not making it easy to find out this information.
Take correctly -- are wrong if I'm exaggerating here but it seems to me that flying experience has become so widely regarded as.
Horrific that perhaps the airlines are taking advantage of them in the latest thing with charging you -- one of the airlines is charging you extra to be -- the exits so when you -- putting it out faster.
I'm what am I -- can -- saturating his or is that part of what you have let your effort.
This is part of -- led to our effort we considered -- deceptive practice for the airlines to have a an illusion of a low fare.
Knowing that they're gonna charge you up to 50% more -- -- bundled fees.
And not giving you all of the information at the point of purchase you can see it and compare apples apples -- fare carriers.
That's -- real problem for people because you have no idea with all of the different variables what your total flights actually gonna cost and people consider air travel less fun than dealing with the IRS.
Well I think -- I think when Bob ball I hit it is -- I think one of the big problems is and I worked with a lot of consumer businesses there's really no affinity your loyalty anymore to any particular area.
Particular airline what happens here -- This has become largely come monetize business where -- where it's really based on price not based on service I think.
People have come to expect love -- service and that's exactly what -- -- Can't get -- airlines are competing they're competing based on the lowest fares and they don't care about your experience anymore.
I've been speaking to passengers the last couple days that were in that accident JFK were the -- touched down.
And one of the passengers described having to sleep by the baggage carousel because there -- no employees there to help them.
So you know there in the it's just unfathomable.
A lack of care that they're giving it to their customers can I wonder what we're gonna see today I -- up as major storm here in the northeast are.
Getting notices of cancellations and delays and things -- -- up a potentially going through the afternoon into the evening and you've got all end all of this because your own personal experience.
You know when did you still -- frustrated when you still see the same thing happening.
-- went over to the flying public.
The most frustrating thing is that since I -- this -- on four years ago everything's gotten worse.
Even though we've gotten some regulations in place to keep them from holding you.
Longer than three hours on the tarmac and they have to provide you some water and a granola bar and clean toilets and a hint then all of -- bundled fees that come about.
-- -- getting worse stories.
Situations were unaccompanied minors aren't being cared for it mid flight.
Not being watched elderly people disabled people not being cared for wheelchairs not being made available it seems like every aspect of air travel has fallen.
You know literally like a walk in terms of customer service.
Even safety issues -- I'm I'm gravely concerned now that aren't paying my salary big.
You this it's a huge life I think you're new -- to should be I feel your pain because you really I'm really I didn't I definitely want to thank you had to love talking to you every day helping us kick off the special series is that there were going to be getting on the show.
-- how I acquired the rights dot or executive director -- ever an --
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