Also in this playlist...
This transcript is automatically generated
Well may is the month to move in fact now is the busiest time of the year for Americans to change their homes.
But with more moos -- more chances for spammers to take advantage of you.
So how do you keep your belongings and your money safe -- marks the senior projects editor at consumer reports.
Joins me now with details still -- -- people might think wow Jerry I'd never get caught in anything like that.
But the reality is it's pretty easy to get scammed in this category why is that.
Well in theory you know the BB being Better Business Bureau logged more than 8500 complaints he gets movers last year.
It's one of the big areas where -- trouble and and and let's face it we don't do a lot we don't so we're not really experience and it's very easy for things to go awry.
The biggest problems are low ball estimates from -- carriers.
Movers that hold your belongings hostage until you pay thousands of dollars more.
And then there's lost stolen.
Damaged goods and late deliveries.
And you know these are really serious problems -- a lot of people run into.
I mean man at last year the Massachusetts.
And Massachusetts New Jersey.
There are complaints wind begins -- 25 -- carriers in the sting operation.
I actually that they found some of these companies were wanted by immigration and -- -- I mean.
There's a lot of bad characters how -- your family and we don't have a lot of experience I think one reason people get caught in it is kids when you go to the conventional carriers that everybody seems to know.
And you get the quote it's a lot of money it's very expensive to move people we're always looking for ways.
To cut that cost you saying keep yourself safe by doing a number of things starting with getting recommendations.
All right I've talked to.
Yeah well absolutely you know it's complicated and even honest and honest -- can disappoint -- -- -- know you're right.
You've got to get an estimate you've got to make sure you have an inventory or you take an inventory of everything that's being moved.
Take photos videos describing the condition.
And get the don't rely on newspaper phone book or online and -- instead get recommendations from friends from family from reliable real estate agents.
And get estimates -- at least three companies now here's a real key thing oh boy movers that can't or won't.
Provide an address or licensing information.
Whether they have more trucks write a no brainer and you use a mover that absolutely does have Mark Cox.
Never hire -- company that relies solely on the phone or online estimate or one that requires large deposits.
That's bad news.
It's I wanna go back to something is said earlier you were -- about high apt to make an inventory.
For goodness sakes if I may move inventory of everything in my house right now up next week I'd still be writing that inventory.
Well common sense has to rule the day -- you -- talking about your valuable items things that really have.
Not just sentimental -- but there yet but they they have a monetary value and again.
Never -- things that are small valuables like jewelry.
And you -- fine China or real things that can be small box than.
Check with you talking about the big items you -- also -- for complaints you know and when you're dealing with the -- movers that take you from state to state.
Here's more federal oversight and the lawyers are a little bit stricter.
-- that's one thing in your behalf but like any problem Jerry.
It's a one that's best fourth before it happens then later because it's no matter how do you have right on your side you're gonna lose.
But -- he said it's harder to fight.
Later but what if you have that problem you get to the new house you open up the China it's all broken what do you deal.
Well you know.
There these things are bound to happen.
Because some of the problems have to do with you have to make you have to absolutely.
Get your get your complaints in order again have it written down have your documentation.
There are federal agencies.
You can -- that you can contact.
01 let me let me put different contact the -- immediately if you -- -- items or damage your -- They often have -- process for trying to resolve these guys but it takes forever the -- really should give you both forehand a copy of -- procedures for handling.
Complaints and inquiries but reality is.
-- if you think you've been defrauded.
Or that the -- -- violated the law you can contact the state attorney general.
You can even get the police -- bothered about around -- time doing that well I yes gonna take a long time so yeah this puts more pressure on what you said at the beginning in this segment which is picking the right carrier in the first place.
The better job -- do with that the more likely you are to have a positive experience -- thanks for coming on tonight.
Great job good information and and listen I've been through a cross country moves myself.
It's a lot to go through thank you.
Filter by section