Small Business Center 4/17/2013
Boston's businesses offer support after tragedy, drug violence in Juarez gives El Paso new nightlife and quick tips to manage your relatives in small ...
Apr 17, 2013
Boston's businesses offer support after tragedy, drug violence in Juarez gives El Paso new nightlife and quick tips to manage your relatives in small ...
Apr 17, 2013
Also in this playlist...
This transcript is automatically generated
Happy hump day everybody -- -- in -- Eddie thank you for joining us it's small business Wednesday.
You know were watching this tragedy and Boston holds little answers.
Few answers at this point little consolation for so many people.
Islam business community in Boston really reaching out and and helping in this trying time and we thought that would be a great story for today's small business edition.
Get bill Carroll with.
You report on small businesses you've been talking to a small business owners out there in Boston -- -- finding out.
They're really just coming together for the community they want to reach out -- their neighbors and say we're here for you.
Break after the explosions happened.
You -- restaurants saying come here we have free Wi-Fi charger phones.
If you can't pay will give you food so they're really just coming -- being gracious -- -- gracious they are community members Sunday.
They've lived through other experiences together -- mentioned hurricane sandy lizards so they know what it feels like to lend a helping hand -- their.
Yeah it's amazing how I am trying times how there's just this -- humanitarian.
Humanitarian -- that.
Just comes out and it's local for for people in Boston but people from all over the country -- -- thanks sandy.
And will reach out and help and that is true refreshing so obviously many of these businesses were closed on Monday yes but many opened yesterday and are open again today yes.
Any -- and even to box over on Newberry street I spoke with a number of business owners won on the cupcake bakery and she said.
That she just wanted to put smiles on people's space station is offering complimentary -- all day yesterday -- she just wanted to say.
We're here we're strong.
Businesses open and we want to be here for our community it's not about making money it's about just -- that.
You can't take us out it's Candiotti as much business as usual lies in -- exacerbate stances.
Are any of them kind of enjoying their fifteen minutes of fame because we have national news outlets calling them asking to talk to them.
You know they're getting attention and not to.
-- would be disrespectful of what is going on there in terms of human lives lost in the situation but they're obviously.
We're likely seeing an -- if not in business in there PR you know.
I think it's really not about that I spoke with one.
Business -- -- -- Korea and he really made all the news outlets right after because he was one of the first to tweet out.
That he was open with a free Wi-Fi in the free bit.
And he just -- how humbled he bunt by this experience that he's got an any recognition whatsoever because his attitude as.
This is the right thing to jail and you just.
Couldn't do anything out he had his eleven year old daughter.
In the restaurant with him she was on I guess -- is on a break from school and he says it's about being a parent in this situation.
You can't show fear because other people will become more scared as well and that's whoever perpetrated this act that's what they want they want hear -- -- his.
There's no -- to be found here it's all about lending a helping hand.
In new businesses that you speak to in nineteen business out of the equation any talk to them that survivors and victims and read other people who witnessed the tragedy.
What's what's the common emotion.
That combination is shock.
There's a little bit of disbelief.
What's going on there and just this feeling.
Where community were coming together.
The same restaurant owner -- -- -- yet he mentioned that after tweeting out he had employees.
Put worked for -- years ago come back.
To help out because they said we see that your open and we want to land that -- So it's really this incredible spirit that it's just living on in Boston.
It seems like 2013.
Let's see them back up for the past couple years have been rocked by tragedy whether it's.
Sandy active nature or something like and Boston -- our Newtown Connecticut and just the generosity that you see from.
From Americans is have people from around the world.
It really is quite humbling absolutely but it's annoying and frustrating that we have to see this action because of that terrible things that are happening.
But it it is an incredible testament to the American spirit that.
These business owners these community members.
In spite of everything that they've experienced and it was very scary they.
You know what was going on they could hear the explosion they saw police they saw the chaos on a very crowded day obviously Boston.
But the feeling is you can't take -- Yeah I would imagine marathon if it went off sick completely successfully that would have been big business for these small and big businesses like absolutely -- I haven't been there for the Boston Marathon but I hear that patriots day is very -- In this city I know people who say that it was always their favorite day of the year so I think it would have been.
At the would have obviously been a great day for these businesses but.
Really was just about coming together to support the community -- -- -- what's been the most -- home.
-- -- you.
Heard from the from the people that you are talking to you.
I think really just.
Jim -- have helped -- that about these employees that.
He hadn't spoken to in years coming out because they saw this tweet first of all it's a testament to how.
Social media is bringing people together especially -- time and time reported the -- absolutely Omnia.
Explosion at the finish line I know it's -- difference -- I had just been announced together like that I think that is really.
I it definitely brought tears to my eyes and I think that at relying.
I spoke to was touched by the community support.
-- Carol thank you so much in your article is up on our web -- now Boston's business is offered support after tragedy thanks for bringing us that story.
Very touching and nice to see there's some good send out there as -- try to uncover what really went down.
OK we are gonna go to a break and we're gonna go back come back with -- one of our reporters says.
Information on one of the world's most dangerous cities outside of a war zone the story's great I can't make reading here -- -- back.
Welcome back everybody okay we weren't just talking about how Twitter has been so instrumental.
And dealing with the -- bombings finding -- information connecting people getting the former owner the former employees of that baker to come back in and help the -- out.
In this struggling times but as more and more businesses pour money into social media it's yeah.
What is the best return on investment for them Liz MacDonald with Fox Business -- joining us now.
Breaking down this story so it's social media kind of wasted time you know it's going to say because it's it.
It sort of feels Carrick -- in other words you got a small business you wanna get more money and that means attracting more customers than you think.
-- the critic of the customers in the door launch of FaceBook page to put up on Twitter -- something that another system social media site but guess what small businesses are finding Lauren that.
This is not the way to go -- new poll of this small businesses the dumbest found that nearly two thirds said you know what.
It's too costly to maintain takes up too much time for us and maintain these pages -- not seeing any return on investment.
And they're -- started to pull back from using social media one thoroughness that.
So what I get FaceBook likes on FaceBook page I don't -- doesn't turn into a customer coming in the door and spending you know 5101000 dollars worth of money.
On on my products.
Are you -- -- media know it took my page down.
Okay and and that's that's interesting because you do a lot of work -- want to heart isn't -- -- and his business.
You laid -- articles and fresh stories and -- seriously I.
I would bet that if you're tween based booking on day your productivity would go down because you had a devote so much attention to and the social stuff.
The you know what when I did have the -- up -- here's what happened I'm wondering if you're viewers experience the same thing he made experience of two.
When I have the picked -- I didn't go to the site so what happened was people were using the wall on my FaceBook page to tout their own things that they are doing and one guy put his head shot his own iconic little.
Post assistant head -- -- -- -- hitting a dozen times so is that is that the that the with the other guys he's the patient I -- And I found things like you know high school photos that didn't like myself that other people posting to let those.
FaceBook page so you know what if that's the others should too if you're small business or your you know somebody who's very.
You know busy and you don't go to your page -- help you find all sorts of weird thing.
You have -- spend time and money had your settings in your privacy settings suggested the right way and just maintain -- like it was thanks so it is an investment on your part.
To contribute to the social media efforts of some time you know banking out of that he has sent yes that's right -- because -- -- -- -- -- a lot of -- -- -- -- my personal experience.
I don't think he's isn't it aren't plus seal -- unrelated thank you Eric content -- comments as a little bit wheel wells isn't so it is -- for joining us as always.
All right we're gonna go down -- Patrick Manning with foxnews.com.
And joining us -- from Texas.
And that you know.
Clark says woods used to be called -- and down north today.
Is the most violent -- his -- in the world outside of war zones it's amazing how violent his -- that created us.
And that many on the many people and am moving because of the violence and Patrick is bringing us -- you've brought us details on this story.
I don't think it is here the -- fall behind me which totally distracted you half expect high things are coming on.
No problem that's -- -- -- it's my pleasure to be refute.
And that is absolutely correct so win the -- at what has -- -- did that a couple of years ago in fact about two years ago when I moved here.
Your average -- up to ten murders a day.
And so that put a lot of fear into people.
Who owned restaurants and bars down and you got -- as to what happened was to attract customers he moved up here to El Paso.
And since then -- people in the entertainment business say that has really changed the nightlife scene down here in the Sun City.
El Paso has actually stepped up and raise the bar you know as far as leading the standards as far as lighting sound.
Just the atmosphere that closed.
Console -- lounge opened up here after threats of extortion in -- is what everybody why did happen here I mean you know.
Good people good friends didn't.
Yeah and Dario -- have a lot to do with it.
You don't see much here in a -- Restaurant owners who brought their businesses here say they're offering more food and service.
Traditionally not seen in most American restaurants different kind of label grenades.
Kind of service always attend the customer always be keep attention -- -- opens.
And with this surge of businesses and people moving into the area city leaders say it helps all -- -- stay afloat.
When the economy took a dive.
That influx from -- I think has sheltered as a lot from the recession that a lot of -- in cities across the country has experienced we haven't seen that sort of regression.
Does the -- violence and fear that -- as.
Back in their home city.
Now -- better restaurant owner we spoke quits he said that a lot of its clients actually came from El Paso into what has -- -- restaurant was.
Was are pretty over there -- in the violence got that they obviously stop going so he had no choice but to move over here.
To attend to those customers and since then his business has been going very very well.
Patrick heavy -- into YS.
I had been over about 56 times actually.
The first few times -- went over their some very good friends of mine actually operate.
A medical clinic -- their for people's special needs so gotta there a few times to volunteer and I have been over there a couple times just walk around visit the F historic if you go that's over there.
And I can tell you that.
From the first had -- win over there it's the most recent time that had been over there divides and energy of this city has really really significantly changed.
Have you -- scared being down there.
The first time I went over there you know I felt a lot of tension -- was November 2000 elevenths the violence is still pretty bad over there.
And they did not witness any and you know any kind of fighting or any kind of confrontation.
Among the drug gangs but what made me really nervous was actually -- my way back from the health clinic and I was getting.
Towards port of entry and there is a long line of -- Mexican army soldiers lined up.
Mexico a lot of fear into me so no we just kind of -- from the clinic to the port of entry as soon as possible.
And -- unity saying if you're going over there be very careful don't dress too nicely done drag any attention to yourself.
Well it is the -- -- at least for you becoming more fun in El Paso because in this transition -- Yeah I guess I mean if there's any kind of silver lining to a very tragic situation -- -- I guess that is that of course you know more bars and clubs Italy's.
-- continue their business this is actually a -- -- are behind me.
It's called they'll -- though.
And they're very famous for their karaoke had been in -- couple of times and it's all in -- -- And you have people that's got to come over here because they feel like you know we can't have a good time in in their hometown plot -- -- least they can have it over here in El Paso.
Patrick -- thank you so much and good job with your Spanish pronunciation.
Have a good day.
They learned and it's here Saturday ideas are lady now we're going to talk to root out the vice president of -- but coaching.
Joining us on Skype from Cincinnati Ohio.
Yeah you -- that he really sort of good morning.
-- You know our topic today is how to manage accountability.
Not only in a small business but -- -- -- home isn't that also a family business.
There's a lot in getting -- -- and you know just walking over your fellow family -- Drake is you can't because you know then they'll forgive you of course right.
Oh boy you know -- I often like to ask my my clients.
He -- accountability.
Would be something so easy everybody knows -- have to be done.
But when you put into that perspective they could be you're holding your actual son.
Very close friend accountable it becomes very very hard.
Because you basically pushed into a panic though because of the dinner with these people.
And you have a lot of different distractions that just makes it very impossible.
To hold somebody accountable without.
Having to hold the grudge or worry about.
-- good deal of small businesses are indeed family businesses they're not going away even though they might not be the best places to work for the most productive.
Places to work so what tips do you have.
For small businesses out there it is to make sure that they just operate a little bit more smoothly when there operating amongst you know people that they live and talk to go outside of America as well.
-- Certainly -- I mean the bottom line is there something good about the business.
Put that does that give -- -- -- legitimate reason to to be become a big business.
But they have to be really aware though that.
Making -- -- delivering products there's a huge component that's just having healthy relationships working relationships.
He has objective as you can.
And when it comes to difficult I call it she's in your own -- and -- it's difficult to hold somebody accountable.
-- I'd say this in your hometown.
It doesn't hold Down syndrome it's there's a -- like you have left his home down because.
If they just see you as a brother or as a relative it's very hard to see you as the CEO of the company.
It's like and Mick Jagger being a rock -- -- how does that make -- the guy used the girl playing on the -- -- -- superstar outside of your own -- so they'll hesitate to get external help.
-- put somebody -- non -- come to the situation to help out.
Put the right people on the bus.
Outsiders people who don't know your history in your life story can take you a little bit more objectively I suppose right.
That is to keep -- work it is if you can't be objective and standard.
About helping your employees regardless of who they are get on the right bus holding them accountable -- help.
What about the accountability front.
-- -- -- seems to me that you know I'm working with my dad I implicitly trust my father he's not gonna lie to me -- It is accurate -- -- you know it is accurate and if I tell you aren't you know your father has the best intentions or you even if he doesn't believe you're in the right role.
That's hard to take.
As a mature person and even though that might be the truth because there's emotion there's always the emotions involved.
Because people might believe they're out there on the right level.
So it is who can't help those people make that objective called on and so you learn in extreme cases.
I have company -- knows the truth but yet they don't want to take that they're an accountability and the business just keeps on going.
But aren't there -- -- it could be either of those businesses out there where.
Because several months so -- -- you can savings that are.
Maybe more insulting to an outsider and therefore your constantly being critical of each other because it's more except it seems to have that personal -- That that great question.
The bottom line that I would like to challenge all companies out there are small or large to focus on its impact on business on -- for -- Impact our business on the competency in job responsibility from an impact on business on the working relationship and communication -- So long that both of those components don't have a negative impact.
On business -- a good.
What is the gossips start sound what their relationship side and -- modernize those are people avoiding each other that's not a good thing.
It's still open now people are what I call run amok in the -- -- -- -- you work.
With any friends or family members that I share but coaching.
I love that it's spectacular questions.
You know I work was very close friends but we walk the talk we ask you holy cow -- -- executive leadership firms -- -- imagine if we didn't do that.
Absolutely but now he's my wife doesn't work -- let's just say that.
Let's get network American morning together a lot of it was.
They -- -- -- order it.
-- -- but you have to hold each other accountable.
A -- and a a lot of people of faith sometimes there's few -- who really make their way up that.
Hired you pretty fast and and then get on out.
You know familial ties are nepotism going on.
But because they are hired as let's say and in -- they're never gonna be taken seriously in that same company by those same colleagues as let's say a BP -- Yeah -- the well and you're so perceptive.
-- is it did you not because it is that he is -- your -- and it's like.
Didn't think the first sort of like my two years old when the first and -- another IPP.
Are you kidding me.
So I go land and I hope these organizations remove those working relationship and I call them bottleneck.
Because these people some of these people.
Until they remove what it called -- seltzer and so that is so much -- there and censored.
I don't get -- -- CEO states don't get the best for them because they they're thinking that the entire.
They're still thinking that -- -- you remove that you're not gonna get an optimum group.
-- how we have to leave it there thank you so much.
Well thank you -- -- it on the screen feature but coaching dot com.
That from the man who invented it Jesus in your hometown is -- -- of that is their home business -- Wednesday.
Thank you so much for joining us online Cincinnati we'll see you back here on a little Friday AK and -- everybody.
Filter by section