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Well did you know that nice guys do finish first and explain more about this and -- hot new book on Amazon.com.
Finish first is the author Peter -- -- -- you wrote this along with.
What it's very simply what's the premise of this book because I always thought you had to be for lack of better term -- hard -- When you're and that's a lot of little spot you know you look at the eighties the Gordon Gekko -- honest what's really happened in the past fifteen years is two things number one sharing.
We have the ability to share everything now with a -- we care about different -- you're bad you're actually to be shared and actually probably -- -- let.
I did sharing but I don't think what you're saying is that this is a kind of -- he did he know all feel good six million this year I'm not something different about ravaged it's a give -- -- real world example when you talk about sharing and down being nice.
But you're talking about here.
-- talking about is 1% more than what we normally expect which lets face it isn't that great.
You know we going to have a fast food chain we half expect them to get our order wrong.
You know we go to a -- clearly spectacle and angry when they say because that's what we've become to expect in this country it's kind of sad that it has.
1% -- doesn't mean going -- ready waves planet and you could still be angry I want I am but.
It's it's that 1% better that we just don't expect a perfect we're -- -- example that I was in.
A hotel in the Middle East.
Not -- hotels hotel room and I come back from a day of meetings and exhausted -- 130000 degrees and there's -- note from the made.
I didn't -- when we noticed that you running on toothpaste we went out we grab you the same type the -- we don't have as you took a photo of that.
I was more -- than they did notice that you -- politically Iran that they noticed that.
Took a photo of it post online.
500 likes the hundreds of the comments later as.
I'm leaving the hotel I'm checking -- -- -- -- -- You posted a FaceBook photos of the two things out.
We've -- three reservations FaceBook.
39 cent toothpaste so brought them in several thousand dollars an hour and an eighth -- what it costs 39 cents an experience of my car dealer take the -- -- because -- -- -- treated as an example of that was recently the car was brought back to me after some work was on -- they -- grease smudges all over the side of the -- -- they were doing the work.
And I said to that the denim -- left hey can you cleanup has had absolutely so sorry they clean it up then there was an issue and they brought the car back but they took care of that as well.
And it was funny because I wrote -- thank you note to general manager saying hey I am always treated like -- -- here and it wasn't that there was a mistake -- that you guys immediately similar to take care of this.
So that's the kind of thing you're talking about and the key is -- comes the little things but what comes out who has come from the CEO CEO has to give permission to empower people is they hate.
Not only is this this kind of business this is good -- let's gossip who's not doing that what but public CEOs are blowing it.
They are doing it right there are a lot of companies I think we need to match and think about the last time he went anywhere and had a crappy experience when it comes out of this you know if you -- it.
-- -- I was I was a major just this morning as a major.
Home appliance -- yes in the city home home.
Fixing -- did it started with the name home by any chance it might have are they out of Atlanta everybody that's.
-- the Lowe's has an operation here's a look -- leave it and not immediately follows Brett and I don't think you're at a depot recently have gone.
-- I'm looking for a laser level.
-- -- -- -- apartment you have to apparently do everything so look at ways that level and be.
The I go to -- he's really slow that yet just walked all the way back down there and I just want you.
Even walking down there but it looked like.
He actually where wives some weeks we expect that and and so not that I go there but I guarantee loans they're going to from more stuff.
Because they're please knowledge was it on 43 street many tactical it's no for tonight.
Well I guess doesn't -- been I've got a pilot called the -- -- anonymous 12 right now actually they are very good experience I go back because they do help you I had been walked to the -- that.
We and that's the key you know again -- think it was someone who doesn't do this this sort of revenue on there is a fast food restaurant that does not make hamburgers.
There's not a camera -- -- and they aren't they are they have placed all over the country I was at one in with the Chicago again and now the -- was entirely wrong.
Yeah I went down the person I got one of these -- got high answered sort of the double.
More fattening thing in the in the OK and since.
As -- to get that.
But you know what you -- you write -- how.
Well I'm why do you say that comes from the the CEO Dan why is -- he is looking an employee who is not empowered to a feel good about what he -- she is doing.
The making minimum wage they're not happy and there's no there's let Fiat has no financial motivations of doing better -- as the CEO and that I'm going to just assume.
I -- talk about but that's not -- -- and you talk about.
How would the CEO talk about change that situation that the number one player -- and this is not expensive and I'll tell you why it's monetary competence.
Hey you know what if you have no complaints if you -- orders for five days -- -- -- we're giving you a bonus -- where there's a reason that you are heard on the plane as fast as humanly possible only believe in the game.
The second -- -- from the -- that's considered an on time departure night and they don't get they get this is different hour and a half rent videos and the partner we charged by the airport that morning we're going to be the the employees clintons and the pirates actually a bonus what -- the most -- -- them.
Think the most on -- I did not know until you're pulling for me and that today I think there's a monetary rewards leverage if you -- good seat on an airline out of luck.
I -- I want.
Is a monetary it is a monetary win for them from two to pull away from the gate faster but here's what did you think -- no we're not start paying employees more -- make that.
Receiving thirty to 50% in your market -- -- real quick we're gonna show you website tell me who are your favorite leaders and companies which are doing this kind of thing.
And wanna show you where you get the book is well then influencing the look at Amazon -- -- companies -- -- -- to your favorite leaders have come on the situation is apples and everyone uses -- and it is almost a go to now but Tony built the company not based on selling shares of the company and customer service when you go into that store.
Well when you when you order online you know that you probably get free shipping -- the next day.
If you have a problem you can return them at any time.
You -- you you go to that level goes up up innocent cracked.
That that the the fast food -- LL -- -- street friends -- yet -- -- -- -- perhaps less critical threat all of that actually send secret choppers and for the first -- the person's first month unemployment.
They make sure you're happy and they don't want you there cannot -- we gotta go to break but I wish someone if your CEO type watching this can you give me someone who will answer the phone.
When I have a problem I don't you know I'll call -- -- -- to give -- someone who -- the funny human being as a computer -- -- CEO who is it just happened enough on Sunday answered the phone -- -- -- that was probably got a -- my brother doesn't he see you believe -- time to talk about all right.
Nice companies finish first Peter -- thank you for being a very much.
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