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Customers they're alleging the company has not returned any -- so far.
Joining me now with the very latest wealth -- managing director rich copper rich what do you make it if I was blown away by this this is that some little glitch this isn't big stinky error.
This is a huge -- area I think the problem though is that you know when you do things last minute we had the changes in the tax -- occur.
Very late we had systems that -- be upgraded we had the IRS trying to upgrade their forms.
They delayed the filings I think the you're gonna see a problem in any business we have system upgrades I think the question now is is it you know H&R block is -- the systems that they pay to use is at the IRS -- systems not online.
But that the big issue here was -- those filing for the American opportunity.
Tax credit the education credit.
And -- already fairly simple forms them.
Well seriously they they should be simple for us for the problem is that they've they've revised the form there's some new questions.
-- the pass -- if you didn't answer question was taken as a no but now at the new systems it needs to actually be filled out so it's really just systems not.
Speaking the same language and you know we get this in all businesses the first.
-- -- -- sorry how candidates systems are bad here's what the agent up our black CEO bill Cobb had to say here's his response.
I want -- clear that this was absolutely not the -- of your tax professionally -- return was prepared accurately.
This was our mistake and we're working every avenue we -- to get your refund to -- as fast as possible.
Then why not refund the -- that's my question I mean really at the end of the day if I'm gonna have to -- I do it all over again should I be paying for this and it's not if I'm an H&R block client shouldn't get a refund.
The Yankees -- well I think you should get a refund but I think H&R block will make good on I mean I've I've seen work that they've done the past you know -- they might.
Share this chair of the cost or just -- -- at additional.
-- more outcry proper way without an additional cost the taxpayer yes.
Sorry but we're gonna continue to follow that story that's for sure I have I'm amazed by that -- hoping it HR block might come on the show we'd love to have bill Cobb we could.
I wanna -- you want them to a totally different topic and that some tax tips for retirees.
There are few things that retirees need to be thinking about even now well before the tax deadline.
So tell us what you think should be on their agenda.
Well the first and foremost on anyone's agenda that's looking to retire in the near future I mean.
You really have to plan you know -- -- planner and and it's the discipline.
That you know alleviates mitigate some of the mistakes made when you don't do the planning in advance so that we hear about you know 401 -- dispute which contribute at twenty years old 25 years old but.
Are people getting towards retirement at least three to five years before retirement.
Start looking at some planning make some assumptions about your expenses about taxes.
What type of income you're gonna have where your sources having come model it out you might find that you need to you know work longer save more start contributing you know -- dollar amount to your retirement plan right but -- gotta think ahead you can't wait -- the last minute there's more information right.
Better information that's for sure I salute one thing idealist -- thought was interesting here it and that's don't automatically pay off your mortgage I know it seems to me that.
Every retiree wants to have -- mortgage paid off let's face it that's not.
That's not a monthly -- you want to pay you say don't pay it off though why.
Well you know it's it's it's mind over matter here's the thing I -- a lot of people just like to know to living in the house debt free.
The roof over their head is what they own the reality though is when -- -- into retirement you're gonna take a lump sum Audi.
That's that much less in your investment portfolio to live on in the future this simple math just says look at you have a mortgage rate of 4%.
On an after tax basis it might cost you 3% well.
The portfolio of you get a return of five or 6% you just made that spread that additional two to 3% and your overall net -- is better.
By not paying down the mortgage what you really want is a higher net.
Work well -- you know I look at it it's always an emotional decision I think for a reason -- areas and sometimes it air on that side of being too conservative and gets on -- way.
Rich -- -- -- on -- so it's good to see if thanks --
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