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Tod Mark, Consumer Reports senior projects editor, on who made the naughty and nice lists of companies this holiday season based on their consumer pol...
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-- today isn't the only one with a list consumer reports has put out their third annual naughty and nice list this highlights specific company policies and practices.
So who deserves cheers and -- Who deserves the -- I don't know what it -- his time lax consumer reports he has projects added there.
-- -- How are you don't I'm doing great how are you all right let's start with -- nice company's first all right so we've got a bank on the list this year is that true.
It's actually true and just to make it clear you know these -- consumer reports conventional ratings were were reading a company.
As you introduced it's really about a particular policy -- practice we gave the thumbs up on her thumbs down.
-- with that mind -- who would ever think a bank would make a list but PNC bank got it.
And they got on our nicely if -- if we get a major survey.
Now above ten big banks and and free basic checking and you didn't have to maintain a minimum balance.
To keep it going so that's great in this day -- -- you don't see that very often day by -- -- Home -- on the -- still.
Yet you know one of the things that people don't realize we all buy new appliances all the time you'll get caught up in the moment.
But we never think about what's gonna happen to the old appliance.
And if you look at the fine print of what you see wouldn't win a company delivers that they think will remove year old.
Refrigerator your dryer her watcher but when they moonlight that oftentimes is will remove it to the curb.
So.
Your stop would get British thing in a lot of places won't take it away -- it -- so home people has it in writing.
That -- -- year old product whole lot of up your property.
Bill in Stonewall.
Test level your new product to make sure everything's okay and we like that soup -- -- I would all tier retailers making this Lessig got -- strong it has to -- a free shipping both ways and call.
Yeah cold it you know -- middle of the road -- -- don't always get that great service and great customer return policy kind of interaction.
That you get at upscale or higher and retailers.
But -- is certainly an exception.
And they have -- -- no hassle return policy.
And they'll accept items back without without any time limit.
The banks up puts them in better stead in some of their peers are right side we've got we've got to move things -- -- let's get to the naughty list.
We got two airlines on the nodded as we get delta and spirit why are they there.
Well don't it was kind of an interesting case because when we bought a -- super saver -- the kind.
Nonrefundable.
For 250 dollars a message pops up after we were about to click body and it said hey hold on a second.
You -- Perot -- couldn't get peace of mind and upgrade your fair to a nonrefundable one and it's it it'll only cost you 750.
Dollars.
-- thanks for that and made it sound like an offer -- -- her huge -- like -- and spirit I suspect it has to do with luggage right -- I don't you know -- no doubt -- great low cost airline yeah you're not -- anything with you.
I mean if you want to check a bag it they've just recently all their rates.
Two and I'm not shouldn't take check bank if you wanna bring -- carry on on board that you can't stop under the seat in front of you.
It can cost you is much as 100 dollars.
-- -- -- -- depending upon when you declare it.
So you've got to be careful about that and Ticketmaster they're being asked to death all about two dollars and fifty cents to print your take.
Well to their credit.
Told us hey we're -- -- really hard to get rid of that.
Those fees we don't have -- control over it has to do with the venue but still their basic policy is two dollars and fifty cents to print out your own head and.
If they live up to understand they're trying to eliminate that be entirely Tod marks is the senior project editor for consumer reports have great to have you -- every year appreciated.
My pleasure thanks a lot thank you -- I -- busiest travel to.
