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FBN’s Adam Shapiro on Apple CEO Tim Cook apologizing to customers over the frustration surfacing with the company’s new map software.
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Continuing to heat -- President Obama revoking a Chinese company's purchase of -- wind farm project in Oregon.
Rolls company owned by Chinese nationals has been ordered to divest its interest in.
For wind farms and -- purchased earlier this year.
Because they are in the vicinity of -- US naval facilities restricted -- now the White House sites unspecified.
National security risks as the reason full blocking the transaction.
-- -- we'll have at this apple CEO Tim Cook writing a letter to customers saying he's sorry.
For customer frustration over its new mapping software.
Shapiro joins us now -- more I think customers are whiny little babies.
Still.
I'm not so sure I would never call a customer a whiny little bit now -- I don't know I don't know the name really really -- so I can say that -- you've got to cook saying we're sorry you've got a company that prides itself on customer service.
Showing that they could customers ahead even though they did flop on the launch of their -- but look what he said in -- has said it's kind of like yeah we messed up but -- -- trying to give you something even better than what's already out there this is the quote from the letter.
In which he's apologizing is that we wanted to provide our customers.
-- even better maps including features such as turn by turn directions voice integration flyover in vector based maps in order to do so.
We had to create a new version of maps from the ground up so what do you do if you have an iPhone 5 or if you downloaded IOS six on here iPad here I've found what do you do.
Well they're gonna -- you actually download someone else's -- act.
On here -- -- house that you think the competitors -- let's do that maybe they would.
But you can now go to -- and actually said in the letter to you believe this Tim Cook apple what some people call the evil empire although not -- -- say that as direct Ding.
Their customers to potentially competitors for instance go to the App Store to download being or map quest store.
Google or Nokia maps -- you know Nokia with the Lumia 920 coming out.
Could be very interest and of course still kinda difficult to get Google Maps onto the iPhone because they don't make that party easy.
But you go to the App Store there's actually place now.
We can download other software for maps other than the apple version to that gets perfected.
You know -- not going anywhere interesting but I.
-- Hey I got -- it's LA I got the iPhone 5 out of the box it didn't work they replaced it immediately down at the Apple Store.
The -- functional works great I was up -- two hours north of the city last weekend.
On the Hudson and it got me back to the two the -- so.
Worked for -- it worked.
Thought you could -- -- well up in Alaska and -- let that happen in the late into the air it's a -- that.
Sweden the united possibly I don't go anywhere -- -- -- from villages in the latest -- that they face.
