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Sandals Resorts International CEO Adam Stewart on the company's plan to remain successful.
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I haven't challenged -- doing joining us now I -- steerage CEO of sandals international resort.
I don't think so much your view of the things so people understand under the umbrella of -- international.
Thirteen sandals Ford beaches to -- pineapple resorts and then I think -- got a few little things all in the Caribbean and Jamaica correct.
That's right -- -- managers he didn't talk to you yes you -- so.
By staying in the Caribbean and Jamaica does that somehow shield you from the -- of the rest of the world are.
Those are the people that are coming to see anyway.
You know I think had -- data customize it for quality they're looking for run that that brings violence that to the table and gives -- so you know that is that that you know what -- paid for.
I'm not all all of model has just been to keep reinvesting in our properties have been spending.
Money nonstop over 300 million dollars in the last few years of new facilities.
We've been -- Sheehan ourselves.
From from the economic challenges by just giving customers more than what they expect.
As an all inclusive because all the properties -- on inclusive and you know sold as a loser my kids and I've been -- beaches and we -- it to death the I want.
Inclusive because he now wouldn't wanna hamburger and who doesn't wanna I'm or whatever so we -- it's awesome but at the same time.
How do you control your commodity costs your food prices if it's all won -- And people book -- like a year in advance you don't know what flour and corn is gonna cost -- year.
No you don't and it is that it is a never ending challenge -- -- on the on the front end customer experience side.
We just have a policy that we just keep improving -- as we refuse to go -- we -- I'm on the -- you you know like any business you you just gotta be shocked you gotta you gotta put your controllers and Lacey got to look at your overheads yet out of an auto mechanics in the back end.
What it takes -- one of these big plans he's being hotels.
I'm not.
You know -- all inclusive experiences of best vacation experience in the world and we believe marrying that -- five stars -- -- to the -- -- no -- we you don't need to take -- a lot of that that it just doesn't get that done because of those that love it.
Yeah -- of as the voice of Iran January and -- on the island so.
Mentioned to me travel agents and this really is -- me because.
I thought the travel agent was going away everyone's -- -- online but travel agents are still really important to you.
Not a not -- -- religious the united immediately -- it we don't pretend to be the cheapest so there we are the other top of the audiences is segment we are what we are.
We believe that he's travel agents are fundamental to all what success the contour resorts they invest their time.
They know the products they can sit face to face -- -- constituency -- been there I know the GM.
I know what it's all about -- -- a convention right on and on top out we have 11100 -- -- in a room that are pledging.
Pledging their future 'cause I'm investing in in our company.
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