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AT&T Limits its Unlimited Service

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  • Description

    FBN’s Gerri Willis on AT&T customers’ anger over the company’s decision to limit its service.

  • Duration 3:42
  • Date

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So is there one industry one consumer product.

A company that really has you fired up -- -- New Yorkers who have some angry and it was no contest there wireless service service provider.

At times I love them and at times -- -- him.

Right now I hate them my biggest complaint is the extra little tax -- somebody in the Philippines.

Decided.

Today we're gonna change my plans whenever -- -- -- is terrorists -- various terrorists anywhere all forever hate them for that.

Forever that's a long time and -- one thing.

-- -- -- TV.

Bring unlimited plan back don't raise our rates and give us the flexibility use it whenever we need.

New Yorkers are not shy well now consumers have another reason to be angry that's because one of the nation's largest carriers AT&T.

Announcing they would break a promise they made to consumers not that long ago.

The promise allow Smartphone users unlimited access to wireless networks.

These data dollars have been grandfathered in to a thirty dollar a month plan.

That allow them to download massive files in no extra cost now these are the people the very people.

You see at a bus stop or in the grocery store.

Watching episodes of the office and streaming music.

And it's no small audience AT&T'S move could impact seventeen.

Million people.

Reaction was swift to the story that first appeared late yesterday especially on AT&T'S Twitter page Steve wrote.

Thanks AT&T finally gave -- reason to switch to Verizon.

And Chris said this AT&T needs to beef up capacity into the making customers feel like these freezing what they paid for our.

So today AT&T backtracked.

And sit at the -- service for heavy users they will slow service after subscribers reached three gigabytes of usage during a cycle.

Now for those that use the LTE network that limit will be five gigabytes in other words they -- slamming the breaks on people -- just slowing them down a little bit.

It's no surprise AT&T has been forced to reconsider its all you can meet -- fake when it comes to -- -- six.

That's because the invisible infrastructure that carries all these wireless transmissions.

He's overloaded.

The US mobile phone industry is simply running out of the airwaves necessary to provide voice -- and Internet service to customers.

This despite the fact carriers -- begging the federal government to turn over more spectrum.

Take a look at these charts these are -- -- one of the lines here described the growth and cell phone traffic it's going up and up and up.

The other the deficit of available spectrum to service the demand.

As you can see carriers will probably be able to handle demand for the next couple of years -- after that it's really anybody's guess.

Look I never think it's okay for a company to break their promise to consumers after all we're paying for the services we were promised -- right.

I think eighteen patient -- -- of customers and consumers whole.

Offer -- rebate or additional months of free service if they can't do what they said it's the only fair thing to do.

Well no clue whether AT&T will do what I'm suggesting however one truck driver managed -- -- 800 bucks in a lawsuit over the very issue.

But the courts probably -- the way to settle it AT&T should just step up and do the right thing.

It's amazing -- that we are so dependent on these devices just 39 years ago take a look at this picture.

The first cell phone was demonstrated by a felon named doctor Martin Cooper.

He -- kilogram.

Today 83% of Americans use cell phones and it's hard for many of us to imagine getting through the day without one.

Well that's what I think.

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