You're watching...
Wells Fargo Internet Services V.P. Chris Clausen on how to protect yourself when banking online or on your mobile devices.
Also in this playlist...
Auto-advance: ON
Auto-advance
This transcript is automatically generated
We'll all this week we've been looking at different types of cybercrime -- how you can protect yourself today we're zeroing in an online and mobile banking both are growing in popularity.
But that doesn't mean that they're safe just listen to this 66% of bankers this is bankers folks.
Think that they will never be able to get cyber crime under control and another 65%.
Say fraud monitoring -- their biggest challenge and only 21%.
Feel.
That they are completely protected against fraud when it comes to mobile banking missile -- the bankers think and that's what consumers feel like.
So what do you do to keep your information -- joining me now is Chris clock send.
Vice president of wells Fargo's hot prevention and Internet services group Chris you are a great person to have on because so many people have questions about online banking.
And I know this is something that your companies pursuing aggressively so what specifically is at the top of your radar screen.
Well as you mentioned you know there -- lot of concern out there but there's.
There's also a lot of hope.
You know there's not one silver bullet in in.
Fighting fraud there are many things that that Wells Fargo for example deploy as you know this is -- key area of a focus for was part of making sure our customers and their data is safe and secure.
And we deploy a multi layered strategy and -- really essentially using many different controls.
-- many different parts of the online and mobile space so some of those are things the customers season are aware of what may be stronger authentication.
While some of the things that happened behind the scenes in the customers don't need to worry about.
I know a big part of your growing business is also the migration from online even Paper statements to.
Mobile phones that local science -- a unique attribute in -- sense the you can use and lose those devices he can't lose -- Desktop in the stand -- can lose -- mobile phone in your pocket books so.
How does that change your approach to lag getting people to migrate to mobile but then also be approach to strategy and to safety -- should say.
It.
Great great question so from detection strategy perspective you know mobile is no different -- -- you should feel justice secured -- your mobile devices you do your PC or Mac.
Which did announce it is really important is the portability of mobile and most of -- have a most of us have those devices with this all the time.
Easy to set down or lose and so you really wanna make sure that you using pass for protection on a mobile device.
You'll also want to make sure to that you're updating the OS in the browsers and and virus security -- in the -- to make sure it is.
As strong as your your PC -- your Mac at home but they're really.
No endemic threats specific mobile.
That's good to hear Chris you have also some great tips on remaining safe no matter where you access your bank accounts.
One and then.
Highlight can never disclose personal information over email a lot of us get these -- -- -- Phishing emails that are asking us for information that you say -- bank will never ask you.
Very Social Security number.
That's right and I even -- that you know that the old school fishing is kind of over email and -- still prevalent that.
Customers you'd be aware that some of the -- -- place which involved SMS text.
Or voicemails to your home or work so it basically anytime you do not initiate an interaction you're being asked for sensitive data.
Don't respond instead go to the statement that you haven't look at the customer service number contacted institution.
Or go to their website and figure of the right way to contact them that we are always sure of who you're dealing with on the other end.
Social networking a friend see many but also a slow when it comes online -- -- -- what's at what do you have for is there.
That's right relative share on line.
You know that just a few rules of thumb to make sure that your secure one don't share anything that can be used to get your security questions don't share.
Things such as you're full birth four -- birthday pet's names things that you might use.
It's an -- have to guess what your password might be orchestra security question and before we let you gotta rest year tips.
Yet as so that we talked about really kind of over sharing if you will being careful how you disclose.
The other thing I would say to do is there -- some things you can do -- despite -- in.
Down making sure that music full advantage of the banks alerts and really didn't knowing what's happening with your money.
Check your accounts often check for account activity and make sure it all looks looks like that should and then.
Finally make sure that your bank has a 100% security guarantee said that -- likely event that you know funds removed from your -- without your authorization.
-- made -- Wells Fargo has one of those for all of our customers.
The one that had to there there are many things customers should be considering protecting themselves.
We do have a the reference site available to anyone Wells Fargo banking customers and the public.
-- right up home page of the fraud information center and you can find many more tips.
Great chance Chris clock -- of Wells Fargo.
Very action oriented very actionable we really appreciate it don't put fight in his name on your FaceBook page if that's your security question answer contents thanks a lot there.
