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Claudia Lombana, Paypal shopping specialist, and Saffet Ozdemir, Zappos information security officer, on why cyber crime has continued to evolve as on...
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And meanwhile fraud costs Americans 37.
Billion dollars last year alone and because of that more than half of all shoppers are concerned about their identities while shopping online.
-- how can you keep yourself safe joining me now our PayPal shopping -- specialist.
-- along Bana and zap those information security officer -- that.
I -- -- thank you both for joining us on this very important week important information are trying to get out to every -- let's start with you Claudia.
-- -- -- I I imagine cybercrime is one of the biggest threats to -- -- business -- up for me how.
Seriously the company is dealing with this issue in what you're doing.
-- -- money as you mentioned 51%.
-- consumers are concerned about shopping online they have security concerns.
That also translates into mobile shopping at PayPal we were founded on protecting the security in the information.
Of the consumer so when you make a purchase via PayPal you can be sure assured -- -- information is kept stored securely and safely.
And it eliminates the need for you put in your credit card information and your personal information when you're making those payments online or via your mobile device sap I trust in a retailer is imperative with the online shopping experience in -- shopping experience.
So how are you are pro -- customer safety act staff -- Well we have zappos.
Our philosophy is that where -- company that provides customer service and we firmly believe that the information security.
Environment and field is.
Specifically.
Dedicated to customer service so we're trying to do is meet and exceed our customers' expectations of privacy security and confidentiality.
Seven there's so many points along the way from the point.
To the point where my transaction gets registered at zap those.
-- is ultimately responsible I I you know I think it's I would imagine it's a -- responsibility but I also know that.
Part of the reason that I would -- at a zappos are trusted online retailers because I believe it to -- states and it seems to be.
That it's a shared responsibility but you have a bigger share the burden.
I would agree with that whole -- I think and there's only so much an individual can do.
When they're shopping -- -- policies or whatever for that matter I think it's incumbent upon the retailers -- -- e-commerce companies to -- to protect that data.
Adequately and and ensure that.
We -- our costs which trust.
So one minute tips to we have on the on showing on the screen is making sure you -- at -- retailer sites other tips said.
People need to know about when you need to realize -- year site needs to be HTTP.
Asked that needs to be in the year are Al.
Also look for a lock symbol on the page and also be mindful Phishing emails Claudia do you think that is enough -- -- stats are not take.
Reduce -- security risk.
It's certainly part of reducing your risk but consumers you have a lot of power and control when it comes to shopping not only shopping -- secure sites.
That offer HT TPS you never -- -- give your credit card information.
On -- -- site that doesn't do that but some other things that consumers can do is secure your PC or secure your mobile phone.
-- protection is key it's -- number one thing you can do particularly on your mobile device those devices can be lost or misplaced and that information is drying your mobile device can be accessed so using a -- to protect yourself is also great thing to -- verifying web sites to make sure that they are secure.
And always up updating your operating systems on both your PC and your mobile devices.
Using the latest browsers and installing those updates to keep -- protected.
-- I know that mobile -- saying it was like gangbusters on Cyber Monday for PayPal 562%.
Increase.
In Cyber Monday transactions.
How has the popularity.
And the growth of mobile shopping.
Changed the way the you're approaching things at PayPal because I and -- -- you know.
With the migration of dollars it to the mobile are -- -- there also the migration of cyber criminals.
Protecting information in the consumer will always be paid house number one priority we haven't seen that -- financial growth when it comes to mobile shopping.
So for pay -- really key to give back convenience.
And of that security to the consumer to let them know that they can make those purchases any -- anywhere and -- way and do it securely and safely so.
As you said 552%.
Growth on Cyber Monday in mobile payments only.
That's expected -- you continue through the year.
In mobile volume only and -- currently -- -- 158 dollars per second via mobile so it shows a popularity and with the advent of tablets and the popularity of tablets.
That's really also helped fuel the growth and mobile shopping.
-- -- -- been a part of the high teen mystery for about fifteen years and it certainly has changed a lot from start to Wear out right now.
A lot of people are very scared about losing their right -- identity about being safe on line.
Is there's sends its safety and that you can provide our viewers right now is this something that we can get ahead -- because it seems like.
The bad guys can always be a step ahead.
I think that's true I think the -- -- guys will probably more often and obvious -- -- -- of -- but what we're trying to establish especially -- that -- it is.
It is that establishing a a -- across the fuel so.
Whether it's -- whether the information the credit card information are or what have you is is.
Collected from the customer -- whether it's handled within our own company's four walls.
We -- the believe that none of those environment should be trusted and therefore we make sure to encrypt all that information both inside and outside.
Where in the worst case scenario god forbid something -- what should -- and our company gets breached.
The did it will still not be accessible to to the bad guys for the -- And safety matters in today's environment thank you very much -- Le -- -- -- PayPal and sap that caused -- of -- great tips great ideas and everyone can take today.
And every day this week we're looking at a different type of cyber crime in finding ways you can protect yourself tomorrow will be tackling online banking and don't forget on Friday.
It's all about protecting your children each day we'll give -- specific ideas to take right away take -- tell your friends tell your family to increase their cyber security it's a series she can not afford to -- has been great so far I've been doing everything that these experts have been telling me each and every day.
That is telling friends Charles.
You're right did you said it all you can not afford to miss it also.
