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Allstate CEO Tom Wilson on how insurance companies are adjusting to the difficult economy and financial challenges facing their customers.
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We're talking about this environment.
One thing that's not very funny about it is it is getting worse that we saw today in the sell off.
We -- there are growing concerns about -- once again.
That they could need another rescue was certainly a broad how -- effect here these dramas -- to tell you about American Airlines and its parent.
Could be on the break up going belly up.
What do you do alive if you are major companies -- -- particularly a big in the insurance business.
We have one with a sell all states CEO Tom -- joining us some very good to have you had been welcomed that there -- thank you would have beautiful -- beautiful city on.
Such a beautiful market not such a beautiful economy.
I know you try to focus like a laser beam on your underlying business.
But you can't beat.
Vanessa battle this.
That this well it's a difficult environment -- I think the the blast radius -- people all throughout the country and terrible it's -- -- our customers there.
Raising deductibles they're trying to pay less -- insurance and so wasn't true is that what they have stated guy that don't have gone way after what we've been doing it segmenting our customers.
And so those who want a local agency we in the all city to those who want to buy time line would just about to buy insurance a part of that.
Get a partisan a lot -- -- -- -- but there were -- come up or are you finding some it is I can't afford it.
We have good renewal rates are still pretty high because you have to have insurance in most states are required by law you know right in the same is true with your home as well.
But thank you didn't shaking things up a little bit -- agents like it's some of them don't we rearrange their pay structure of incentives.
-- -- find out network.
Well what we're trying to do is a day -- what the customers -- -- we have a group of customers at home personal touch loyalists what they want is a local agencies get some advice.
To do that -- complicated world.
You gotta have a bigger agency got to have more -- -- -- sort of change the compensation plan.
To reward those people make their rates he's bigger and growing faster and those that don't we're helping them.
Quite selling their businesses together eight you have a wouldn't some of those.
Hey you're cutting my -- get meta data it.
Plus lockers are performing a patient go up if they don't perform it's really what the customers want out of -- like that's -- hasn't caused a total panels will still among the -- well.
The total model greater agencies is the same as it -- good people get more people won't do it well won't we'll get less did not -- But it's about doing what the customer wants as opposed to try and take money now.
Longer for the customer what would it mean what they see.
More affordable premiums more generous coverage was what would that I think customers in the Allstate agencies we'll see better advice to -- -- a -- room for both there.
Home auto.
Votes everything else they have is well as their retirement savings -- you need.
The broader set of skills in a bigger agency to do that -- about better customer service to argue.
Worried about a consumer -- in other words of that you see consumers who are.
Mixing price increases.
-- but this doesn't include insurance -- respect but that there.
They're they're cocooning you're getting nervous -- about baton down the -- for either slow down another recession.
Well I think consumers are clearly worried something like 70%.
Have consumers have had a family member or friend losing jobs at the -- treaties and huge.
And so they're acting differently as I -- the raising deductibles but they're also trying to save money more which I think is a good thing.
Our savings -- out week to low and Americans have given up to the five or 6%.
Is very low number and it still needs -- billion dollars.
We have bigger or it's not very good -- you Tom Wilson Allstate's see a nice thank you very much do you well.
