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If it wasn't the went to the rain it was the rising waters damaging homes from North Carolina to Vermont.
Homeowners are picking up the pieces and assessing the damage in a dozen states several insurance companies made automated calls to their customers in advance of the storm.
But if you're not one of them how do you go about making a claim and joining me now.
Bob Hartwig president of the insurance information institute -- Spencer -- president of Ericsson insurance services welcome to you about.
-- -- -- -- Our it's a start Spencer with you because.
I think the reality of this particular storm is that.
People when they go did make that claim may find -- a more than they expect and that's because some maybe not all but some of space what they call a hurricane deductible.
Which is far more expensive than a standard deductible.
That's correct if you live in coastal area of the eastern seaboard very often insurance company will have a hurricane deduct well which is a percentage of the dwelling typically 2% or 5%.
So give a 300000 dollar house -- 5% deductible.
You're in for 151000 dollars.
Quite a shock when a lot of -- happens certainly.
And you're used to like 500 to a thousand bucks so that's a very big difference indeed.
Are -- what are the kinds of things that insurers aren't telling homeowners right.
Well right now we're very confused or whether the hurricane deductible is actually been implemented.
It's at least triggered by either just the fact that named storm was declared.
Or SP I catch a test -- wind named storm and so we don't know right now whether or not when it reached for instance Connecticut was it.
A cat one or was it just a tropical storm and so there's a little bit of confusion in the industry today.
And it's the companies themselves and actually make the determination pretty much and tell people like here though Spencer what they're gonna do -- to you know.
You know what we've sought after 9/11.
Business -- service patent coverage is something that a lot of business didn't have they had it closed down and in fact as you know Bloomberg.
Basically told a lot of business operators here in New York they had to shut their doors Chris Christie did the same in New Jersey.
Do you see small businesses -- Risk here well they're only out of business for a short period of time maybe a day day and a half here in New York City.
And -- for business interruption coverage to be triggered you really need to have actual damage from the hurricane itself.
And normally you would have to be out of business for a number of days before that is even triggered so that certainly didn't come into play here.
So unfortunately businesses.
What are gonna suffer a net loss in places like New York in on the Jersey Shore right some people will be able to reschedule those tonight's out in the town in the businesses will be.
Make just about the same amount of money but it any and there's a net loss from the storm our business is typically under insured.
Most businesses are adequately insured -- insured but unfortunately I was fine at a small proportion are inadequately insured they may -- don't have the business and eruption covered not quite enough property coverage.
Or for certain types of things like flood they're not comfort you know I don't homeowners are often underinsured and don't have what they need to cover themselves -- -- you.
You're hearing for your customers are calling in now what do they say.
While most of the event from Irene was a water event -- a wind event and what a lot of homeowners don't realize is that.
Water in your basement for instance is not covered by -- homeowner's policy is considered flood.
Now some companies will offer coverage if you're sump pump failed to -- power outage or get it back up of trains but they don't learn these things until unfortunately it happen.
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